Which credit cards do you accept?
Can I cancel my order?
Why was I charged sales tax on my purchase?
How long will it take to receive my order?
Can I have an order shipped to my P.O. Box?
Can I ship my order to a different address?
How are shipping charges calculated?
Shopping FAQs
Which credit cards do you accept?
Visa, Mastercard, Discover/Novus, and American Express cards are accepted. Back to TopCan I cancel my order?
Yes, you can, as long as the item has not been shipped. Back to Top
Can I return an item that is damaged?
Yes. Contact carrier concerning any damage. Merchandise returned without authorization will be refused, and the carrier will charge you freight in both directions. Back to Top
Why was I charged sales tax on my purchase?
State tax is applied to an item shipped in California from us or any of our vendors. Back to Top
Shipping FAQs
How long will it take to receive my order?
The standard shipping time for orders shipped via UPS ground is 5-10 days. Items such as large clocks or grandfather clocks are shipped via common carrier (trucking company) and may take up to 10-28 days to arrive. Back to TopCan I have an order shipped to my P.O. Box?
No. The vast majority of our merchandise is shipped via UPS, and a valid street address is needed to ensure proper delivery. If a P.O. Box is used as a shipping address, an error message will appear when submitting the order. We also cannot deliver to A.P.O., F.P.O. or foreign addresses. Back to Top
Can I ship my order to a different address?
Yes! When you place your order and come to the Check Out screen, just replace your address with the address you want to ship your merchandise to, then continue. Remember to use a street address, not a Post Office Box, for any shipping address. Back to Top
How are shipping charges calculated?
Shipping charges are calculated by weight, size, destination and insurance. Most products are shipped via UPS (because they offer package insurance and excellent tracking software). Larger items are generally shipped via common carrier, and require higher shipping rates. Back to Top
